Overview
We are looking for an exceptional individual who thrives on solving complex travel challenges, building lasting customer relationships, and crafting unforgettable travel experiences. The ideal candidate will be versatile, proactive, and highly customer-focused, with a passion for creating tailored holiday solutions that go beyond standard packages.
Essential Criteria
To be considered for this role, candidates must demonstrate the following:
Personal Attributes
- Energetic and customer-focused - enjoys helping people and delivering outstanding experiences.
- Curious and resourceful - loves researching and going beyond standard options to find the best travel solutions.
- Confident and personable - able to engage with diverse clients and build strong relationships both in person, on video and via phone.
- Resilient and solution-oriented - able to handle customer concerns with professionalism.
- Target-driven and results-oriented - motivated to achieve sales and service goals.
- Efficient and able to work at a reasonable pace - balances attention to customer care with the need to work proficiently and meet deadlines.
Desirable Criteria
While not essential, the following would be an advantage:
- Familiarity with booking systems, travel research tools, and sales platforms.
- Up-to-date knowledge of industry trends, travel regulations, and supplier offerings.
Person Specification
- Previous experience in a customer-facing sales role.
- Experience in luxury or bespoke travel services.
- Background in corporate travel, high-end hospitality, or tour operations.
- Training or experience in conflict resolution and handling customer complaints.
- Worked within a retail travel agency
Why Join Us?
- Competitive package with uncapped commission and annual bonus.
- Opportunities for career progression - leadership roles available as team grows.
- A role where you can be creative, not just process bookings.
- A workplace that values problem solvers and independent thinkers.
- Flexible working options - including 30-hour, 4-day contracts.
- Ongoing training & industry certifications.
- In-house travel discounts & incentives.
- Fun, relaxed, and sociable work culture.
- No cold calling - warm leads and repeat customers.
- Variety of work - every day brings new travel requests and challenges.
- Familiarisation trips - opportunity to experience destinations first-hand, building your knowledge and passion for selling truly tailored travel.
Why Join Us?
If you're excited about the opportunity to solve travel challenges, craft dream holidays, and deliver exceptional customer service, we'd love to hear from you.
Apply now with your CV and a brief cover letter explaining why you'd be a great fit for this role.
